wicket 77 Privacy Policy

1. Introduction and Overview

Welcome to the wicket 77 platform. This privacy policy sets out our responsibilities and commitments regarding the personal information of every member who uses our services. When you open an account on wicket 77, play games, or use any of our services, you voluntarily share certain information with us. This document explains in detail how we handle that information.

Alongside this policy, we encourage you to read our Terms and Conditions, as both documents together form the basis of the relationship between you and us.

2. What Information We Collect

wicket 77 collects various types of information in order to provide its services. This information comes from two main sources — what you provide directly, and what is collected automatically through your use of the service.

2.1 Information You Provide Directly

• Full name, date of birth, and gender
• Email address and mobile number
• Information required for transactions via bKash, Nagad, or Rocket
• Documents submitted for identity verification (such as national ID details)
• Messages and details you provide when contacting our support team

2.2 Information Collected Automatically

• IP address and device type
• Browser name and version
• Login time, page visit history, and session duration
• Information collected through cookies and similar tracking technologies
• Game play history and betting activity logs

3. Purpose of Using Your Information

We use the information we collect only for specific and legitimate purposes. wicket 77 never uses your information unnecessarily or sells it to third parties.

3.1 Account and Service Management

This information is needed to create and verify your account, keep your login secure, and process deposit and withdrawal transactions. Accurate information is essential to ensure safe financial transactions via bKash, Nagad, and Rocket.

3.2 Security and Fraud Prevention

We analyse information to prevent unauthorised access to accounts, financial fraud, and identity theft. Our systems monitor continuously to identify any suspicious activity immediately.

3.3 Customer Support

Your account information and previous communication history are used to give accurate answers to your queries or complaints through our 24/7 live chat and email support.

3.4 Responsible Gaming Monitoring

We monitor play patterns and habits in order to identify risky behaviour and provide timely assistance. More details are available on our Responsible Gaming page.

3.5 Service Improvement

Anonymous usage data is analysed to improve the overall gaming experience, test new features, and enhance platform performance.

4. Data Storage and Security

wicket 77 applies industry-standard technical measures to protect your information. SSL encryption is used on our servers and for data transfers, which protects sensitive information from unauthorised access.

4.1 Technical Security Measures

• SSL/TLS encryption on all connections
• Password hashing and strong encryption algorithms
• Regular security audits and vulnerability assessments
• Access controls — only authorised staff can access specific data
• Firewalls and intrusion detection systems

4.2 Data Retention Period

We retain the necessary information for as long as your account is active. Even after an account is closed, certain data may be kept for a defined period due to legal obligations, financial records, or dispute resolution needs. When no longer needed, data is securely deleted.

5. Sharing Information with Third Parties

wicket 77 does not sell or rent your personal information to any third party. However, there may be situations where limited information sharing is necessary for the operation of our services.

5.1 Payment Processors

To process transactions via bKash, Nagad, and Rocket, only the information required for the transaction is shared with the relevant mobile financial service provider. These organisations follow their own privacy policies.

5.2 Technology and Game Providers

Game developers and live casino studios such as Pragmatic Play, PG Soft, JILI, and Evolution may receive some technical data to operate their software. This is never directly identifiable personal information.

5.3 Legal Obligations

We may be required to provide information in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements. In such cases, we strictly follow legal procedures.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, always under terms consistent with this privacy policy.

6. Cookies and Tracking Technologies

The wicket 77 website uses cookies and similar technologies. These are stored as small data files in your browser and make your experience with our service easier and more personalised.

6.1 Types of Cookies

• Essential cookies: These are necessary to maintain login sessions and ensure security.
• Functional cookies: These remember your preferences such as language and display settings.
• Analytics cookies: These collect anonymous statistics to help us understand which parts of the site are used most.

6.2 Cookie Controls

You can set your browser to accept or reject cookies. Please note that disabling essential cookies may prevent some platform features from working correctly.

7. Your Rights

You have the following rights regarding your personal information, and wicket 77 respects them:

7.1 Right to Access

You can request at any time to know what information we hold about you and how it is being used. This request can be made through our support team.

7.2 Right to Correction

If any of your information is incorrect, you can request that it be corrected. General information in your account profile can be updated by you directly.

7.3 Right to Deletion

In certain circumstances you can request that your information be deleted. However, we may be obliged to retain some data for a defined period due to legal obligations or financial record requirements.

7.4 Right to Object

You can object to your information being used for specific purposes. For more details on exercising this right, see our FAQ page.

8. Protection of Minors' Information

wicket 77 strictly does not provide services to anyone under the age of 21. Age is verified at every new account registration. If it is believed that a minor's information has entered our system, it will be deleted immediately and the associated account will be closed. 21+

If you become aware of an account belonging to a minor, please notify our support team immediately.

9. International Transfer of Data

Our servers and technology infrastructure may be located in various countries. As a result, your information may in some cases be processed or stored outside Bangladesh. Wherever information is transferred, we ensure that the protection standards described in this privacy policy are maintained.

10. Changes to the Policy

wicket 77 reserves the right to amend this privacy policy when necessary. For significant changes, we will display a notice on the homepage or send a notification to your registered email. Continuing to use our services after a revised policy is published will be considered your acceptance of the new policy.

The latest version will always be available on this page, and the date of the last update will be shown at the top of the page.

11. Contact Us

For any questions or concerns about this privacy policy or your personal information, please get in touch with us. Our support team is available 24/7 in both Bengali and English.